Terms of use
The service
Hailey is an AI gateway run by DDG. It provides web chat and an OpenAI-compatible API at
ask.hailey.io/v1, including named actions. Accounts are given by request, and each one is
scoped to a person or a service. We may suspend an account or revoke a key that's misused or at risk.
Accounts and keys
- Keep your password and API keys secret. You're responsible for calls made with your keys.
- Revoke a key straight away if it may have leaked. You can do this in Settings → API keys.
- Actions are granted to each account separately. Don't share a granted key with another service.
What Hailey keeps
By default, Hailey keeps a full transcript of every request: the prompt, any images or files, and the
answer. There is no fixed deletion date. A request can ask for less with retain_days:
-1 means no transcript is written, and 1–365 means the transcript is
deleted after that many days. Some actions, such as kyc-verify, are never retained. The
Privacy page has the details.
If you send other people's personal data through Hailey, choose the retention that matches what you have
told them. Tell them that an AI service processes it. Use retain_days: -1 when you have
promised not to keep it.
Acceptable use
- Don't use Hailey to break the law, to harm people, or to get around its own limits or keys.
- Follow Anthropic's usage policies. Hailey's models are Anthropic's Claude models.
- Send only data you have the right to send. ID documents and photos of people need those people's consent.
AI output
Answers come from AI models and can be wrong. Check anything that matters. Results from actions such as
kyc-verify are aids to a decision. They aren't certified checks. When a result says
review, a person should decide.
Availability and changes
We try to keep Hailey running, but we don't guarantee uptime. We may change models, limits, actions or these terms. When an action's rules change, its version number goes up.
Liability
Hailey is provided as it is. To the extent the law allows, DDG isn't liable for indirect losses or for decisions made on the basis of AI output.